Terms and Conditions

Welcome to J&M Cleaning Services! By accessing our website or booking our services, you agree to the following terms and conditions. Please read these carefully as they govern your use of our services.

1. Services Provided

J&M Cleaning Services offers residential and commercial cleaning and organizational services tailored to your specific needs. The details of the services will be confirmed during booking.

2. Booking and Payment

  • Booking: Service appointments are subject to availability and must be confirmed via phone, email, or our online platform.
  • Payment: Payment is due upon completion of services unless otherwise agreed in writing. For recurring services, payment terms will be communicated in advance.

3. Refund and Cancellation Policy

  • Refund Policy: Refunds are not provided for completed services. If you are dissatisfied, please notify us within 24 hours, and we will offer a re-clean or service credit at our discretion.
  • Cancellation Policy:
    • Cancellations or rescheduling must be made at least 24 hours in advance.
    • Late cancellations may incur a fee of 50% of the service cost.
    • Missed appointments where our team cannot access the property will result in the full service fee being charged.

4. Satisfaction Guarantee

We are committed to delivering high-quality service. If you are dissatisfied, notify us within 24 hours, and we will re-clean the area of concern at no additional cost. If no feedback is received within 24 hours, the service is considered satisfactory and accepted.

5. Items and Areas We Cannot Clean or Handle

To ensure safety and efficiency, the following items and areas are outside the scope of our services:

  • Body Fluids and Pet Accidents: We cannot clean areas containing body fluids, excretions, or litter boxes. Clients are responsible for cleaning pet accidents before our visit.
  • Pest Infestations: Areas affected by ants, termites, roaches, fleas, or similar infestations cannot be cleaned. We will notify you of any issues encountered.
  • Restricted Activities:
    • Climbing higher than a step stool.
    • Cleaning exterior parts of the home.
    • Moving furniture containing electronics.
    • Lifting objects over 20 pounds.
    • Preparing meals or providing childcare or pet care services.
    • Emptying diaper pails.

If there are specific items or areas you want us to avoid, please let us know in advance.

6. Cleaning Fee Increases

In certain circumstances, the cost of cleaning services may increase:

  • Additional Effort: Extra time, supplies, or effort required due to excessive clutter or unforeseen conditions.
  • Last-Minute Changes: Requests for additional services on the day of cleaning may incur additional charges.
  • Annual Adjustments: Rates may be reviewed and adjusted annually to reflect changes in operational costs.

Clients will be informed of any cost adjustments before the service continues.

7. Pets and Plants

  • Pets: For safety reasons, pets should be secured during the cleaning service. Our team cannot clean litter boxes or areas with urine or feces.
  • Plants: Due to the specialized care plants require, we cannot water or maintain them.

8. Pets Escaping from Home

  • Client Responsibility: Please secure pets during the cleaning appointment.
  • No Liability for Escapes: While our team is cautious, we cannot be held responsible if a pet escapes.
  • Notification: If a pet escapes, we will notify you immediately and assist as much as possible.

9. Quality Control

We maintain high standards through inspections and client communication:

  • Supervisors may inspect homes after the team has completed their work.
  • We may contact you for feedback or send satisfaction surveys to ensure you are happy with our services.

10. Damages

While we handle your property with care, in rare cases, damages may occur:

  • Reporting: Damages must be reported within 24 hours of service. Claims submitted after this period will not be considered.
  • Assessment: If damage is caused by our team, we will repair, replace, or compensate at our discretion.
  • Exclusions:
    • Pre-existing wear and tear or fragile items not disclosed in advance.
    • Damage caused by unsafe conditions (e.g., faulty electrical systems, water leaks).

11. Non-Solicitation of Employees

Clients agree not to directly hire or solicit J&M Cleaning Services employees for independent work for a period of 2 years after their employment ends. Violations will result in a penalty fee of $5,000 to cover recruitment and training costs.

12. Photography and Privacy

  • Photos: With client consent, we may take “before and after” photos of serviced areas. These will never include personal or identifying information and may be used for internal purposes or marketing with prior approval.
  • Privacy: Your privacy is a priority. Let us know if you prefer no photos to be taken during service.

13. Tips for Cleaners

Tipping is not required but is greatly appreciated.

  • How to Tip: Tips are appreciated by your cleaning team but not required.
  • Suggested Tip: A standard tip is 10-20% of the service cost.

14. Governing Law

These terms are governed by the laws of Ontario. Any disputes will be resolved in accordance with these laws.

15. Contact Us

For questions or concerns, please contact us:
Phone: 613-630-0156
Email: info@jmcleaning-services.com
By using our services, you agree to these terms and conditions. Thank you for choosing J&M Cleaning Services!

Terms & Conditions